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Effective communications for small outsourcing software-engineering projects

Alexander Kalouguine

The paper deals with pitfalls that waylay young managers working on outsourcing projects for foreign customers.Authors analyze typical customer needs and suggest recommendations which could help a manager not only to complete these projects successfully but also to improve customer satisfaction level. Particular attention is paid to effectiveness of communication process.

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Alexander Kalouguine, PhD is a project manager at Mercury Development for more than 5 years. He started his career as a junior developer and moved through all the steps including team-leader and system architect positions. Having successfully completed more than 20 projects of different size, Alexander knows firsthand what problems may get in the way of the programmers, who are assigned to management roles.


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